Customer Care

StarLine One-Year Limited Warranty

StarLine warrants its products to the original Buyer to be free from defect in workmanship for a period of 1 year from the date of purchase.

Warranty covers structural materials, metal, wood, and cover material subject to these exceptions: misuse, negligence, and/or normal wear. No allowance is made for labor.

Warranty applies to products sold in the USA and Canada. Alaska and Hawaii are excluded.

 



LEATHER CARE

 
Leather is a natural product and requires regular care to preserve its beauty and durability. Using proper cleaning techniques will help maintain appearance, quality, and texture.

Leather Maintenance Recommendations:
• To clean and to dust, use a soft, damp cloth. Frequent dusting is recommended with a soft cloth or with a soft brush vacuum attachment.
• To remove body oil, dirt, or stains, use a non-detergent, non-alkaline mild soap or quality leather cleaner. Clean monthly or as required. Clean gently along stitch seams and creases in the material to remove dust, stains, and dirt.

Caution:
• Do not use oils or polish on leather.
• Do not use detergents, solvents, abrasives, or non-recommended cleaners.
• When cleaning, avoid excessive rubbing and pressure.
• Do not place the chair in direct sunlight or by direct heat sources such as vents.

For Leather:
• Pay particular attention to areas that come into contact with skin, such as arm rests and head rests. Body oils  and salts from skin will damage and discolor the surface of leather. Clean regularly, especially if in warm and humid weather.Topical medications, oils, cosmetics, and other skin treatments may damage and discolor  the product surface.
• Leather is a natural product, and therefore color and texture may vary.


WOOD CARE

Wood requires regular maintenance care. To preserve the wood finish, regularly remove dust and gently wipe with a clean, soft cloth. Use a quality wood-cleaning product, and never use detergent. In extreme cold, heat, or humidity, it is important to apply quality wax and polish lightly. Regular cleaning and polishing will preserve appearance and extend the life of the product.

Wood Cleaning and Treatment Recommendations:
• Clean using a damp, soft cloth or sponge. Wipe dry, being sure to not leave a residue. If necessary, a non-alkaline, non-detergent soap may be used to clean the product. Wipe thoroughly, and dry immediately.
• For treatment, apply a high-quality natural paste wax or polish every 6 months.
• Avoid positioning the product in areas with direct sunlight or in the direct path of heat or cold sources.


FABRIC CARE

 
To maintain fabric condition and prolong the life of the product, the following cleaning and maintenance guidelines are recommended:

Regular Care:
• Vacuum regularly using low suction.
• Treat spills and stains as soon as possible.

Spot Cleaning:
• Use only upholstery detergents, and apply proprietary cleaning agents strictly in accordance with the instructions provided with the product.
• Cushion material should be kept as dry as possible.
• Avoid excessive rubbing.
• Do not use solvent-based cleaners.
• Do not use dishwashing or laundry detergent.
• Let upholstery dry in a shaded area away from direct heat or sunlight.
• Allow upholstery to dry completely before resuming use.

Periodic Cleaning:

• Professional cleaning is recommended.
• Clean with a hot water extraction (HWE or steam) cleaning machine.
• Do not machine wash, dry clean, or shampoo the fabric upholstery.
• Do not remove cushion covers for separate cleaning even if covers are removable.
 
Caution:
• Protect the upholstery from direct sunlight and position the furniture away from direct heat sources.
• Apply only water-based soil-resistant fabric protection treatments.
• Do not use aerosol products on the upholstery.

 

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Customer Service                                                                                                                             
Phone: (714) 414 0981                    Fax: (714) 414-0984                        
Email:   service@starlineco.com     sales@starlineco.co